Frequently Asked Questions – Bouncy Castle Hire
Welcome to our FAQs. These are the questions we get most often about bouncy castle hire in Waltham Abbey, Cheshunt, Epping, and surrounding areas. If you can’t see what you need, just give us a call or send a WhatsApp and we’ll help.
Booking & Availability
How do I check if a bouncy castle is available on my chosen date?
Go to the product page for the inflatable you want, tap Check Availability, pick your date, and you’ll see instantly if it’s free.
Where are you based?
A&S Entertainments is based in Waltham Abbey, in the Epping Forest district of Essex, within the Metropolitan and urban area of London, England.
Do you deliver to my area?
Yes — we deliver inflatables across Waltham Abbey, Cheshunt, Enfield, Epping Harlow, Broxbourne, Loughton, Barnet, and nearby towns. Not sure if we reach you? Just ask.
Can I hire more than one inflatable?
Absolutely. Book two or more inflatables on the same order and you’ll get 15% off.
Delivery, Setup & Requirements
The bouncy castle is 12ft x 12ft — what space do I actually need?
Allow extra room for safe setup:
• 1ft each side for anchoring/sandbags
• 3ft at the back for the blower fan
• 6ft at the front for safe access and exit
This applies to all inflatables.
Can I hire a bouncy castle on artificial grass?
Yes. During booking, choose Outside on Artificial Grass. A £10 sandbag anchoring fee applies. If the correct surface isn’t selected, we can’t set up safely.
Do you supply power if there’s no socket nearby?
Yes — we offer generator hire. A full tank of fuel is provided and will run without the need to refuel for the event times chosen, so you can focus on the important stuff. Ideal for fields, parks, and remote venues.
How long does setup and takedown take?
We aim to have your bouncy castle up and ready in about 20 minutes, depending on the size and site access. Pack-down is usually quicker but please allow up to 20 minutes if space is tight.
Can the bouncy castle be used on hard surfaces?
Yes — but we’ll need to use sandbags or water drums to secure it safely. Let us know the surface during booking so we can bring the right anchors.
Will I need electricity onsite?
Yes — most inflatables need a standard 13A socket within 0–25 m. If that’s not possible, our generator hire covers you.
How long does it take to inflate or deflate the castle?
Inflation takes less than 1 minute, and deflation is similar if you switch the fan off and let it collapse safely. Larger units may take marginally more time.
Safety, Insurance & Weather
Are your staff DBS-checked?
Yes. All team members are DBS-checked and trained in safe setup procedures.
Do you have public liability insurance?
Yes — we carry full public liability insurance. Download our public liability insurance certificate (PDF) from our website.
What happens if it rains on the day?
We offer a flexible bad-weather policy. You can reschedule or request a refund (deposits are non-refundable) — just contact us as soon as possible. More information is in our customer friendly terms.
Is adult supervision required?
Absolutely. Safety is paramount. Always have an adult watching — especially when kids are bouncing. It’s the most common way accidents happen. More information can be found in our supervision guidelines.
Technical Help
I tried to book through the website but my address won’t appear on the map.
No problem — it’s a new feature and some addresses don’t show straight away.
• Try your full postcode or a nearby landmark (school, park, community centre)
• If it still doesn’t show, enter your address manually in the fields and add a note in the Additional Info box so we’re aware
We’ll receive your details and process the booking as normal.
Hire Duration
How long is a standard hire?
Most hires are a full day — delivery from 8am, collection by 7pm (included in the price). Late collections up to 10pm are available for an extra fee. For longer events, just let us know in advance. You’ll find these options in additional questions under Do you require this item later than 7pm?
Quick booking help
If you’re unsure which inflatable fits your space or venue, message us on 07939477617 with your postcode, surface type, and rough sizes and we’ll recommend the right option. Contact Us to reach us via email.