FULL LEGAL TERMS & CONDITIONS
In the case of a bouncy castle hire without supervisors, hirers or organisers must have insurance to cover any eventuality that could arise at the event, including injuries and accidents to the users. A&S Entertainment’s Ltd have public liability insurance but it is the hirer or organiser's responsibility to ensure that they have the required insurance cover for their own even.
BAD WEATHER WARNINGS
If a castle is placed for hire in conditions where the wind speed is less than 18 miles per hour. Should the weather deteriorate to the extent winds should exceed 24 miles per hour then the HIRER Must deflate the inflatable and not use it under any Circumstances whatsoever.
Please then Call our office for further instructions.
2.Payment and refund Policy.
Deposits must be paid within 24 hours of booking your inflatable. In the event it is not received A&S Entertainments reserve the right to cancel without further notice.
Full payment can be made 48 hours prior to your event.
Please note cancellations within one week of event incur a 50% charge.
72 hours is 100% unless for bad weather.
Please be aware we Do NOT Offer a bad weather refund. However, we may at our discretion offer a ONE Time offer for it to be moved to a new date. Please note this offer may be withdrawn at any time without notice.
Please note No refund will be paid once delivery has been made, in which circumstances Full Payment is due.
We shall not be held liable for miscalculation in measurement of spaces needed or surface suitability which is clearly stated on the web site and confirmation emails.
Up to one-week beforehand refunds will be considered but after that period we will not be liable to give any refund.
If any unforeseen circumstances prevent us from fulfilling our obligations, our liability will be limited to a refund of any money paid in relation to the event. Please note any email or other correspondence from us to you must be checked and deemed correct if we are not notified of any mistakes, by the hirer. This is without exception. In the event of a delayed start, we will offer a pro-rata reduction in the hire fee. No other compensation will be paid, irrespective of any loss of earnings. No refunds of any money's will be paid back to you in the event of you cancelling you event at the last minute.
All requests of refunds should be made in writing within 72 hours of cancelling your event and sent to our registered office address, or to email address at
info@asentertainments.co.uk.
3.Delivery Policy
All booking our subject to availability and last minutes changes may be offered to the hirer as an alternative if their requested item cannot be delivered as agreed.
Please be aware we reserve the right to hire a similar castle to the requested castle, should there be any unforeseen problem which will not allow us to rent the chosen castle.
***Please be aware, if during the course of delivery, it is deemed impossible to deliver, due to lack of parking or no Parking permit is supplied by you, the Client, we reserve the right to abandon the booking with the loss of deposit to the Client. Please note any parking infringement penalties will be charged to the Client.
4. Although we endeavour to ensure the safety of our customers, A&S Entertainments Ltd cannot guarantee against any accidents. It is the organiser or hirer's responsibility to ensure that all users are aware of the rules of use.
5. We will not be held responsible for any loss of property or accidents on any bookings for any reason.
Please make us aware on arrival of any services laid under or within 2 metres of the desired inflatable installation site, as we will not be held accountable for any damage to these services, caused by our 360mm long pegs.
These services may include, gas, electric, water, drainage and like.
6. Only responsible people deemed capable of exercising control over children by the hirer and delegated by said hirer should supervise the equipment. They must be present and always supervising while the inflatable or equipment is in operation. They Must be 18 years or over.
7. Any sharp objects, such as glasses and toys, must not be allowed on to the equipment.
Shoes are not permitted on the equipment.
8. Streamers, CONFETTI, silly string, freshly painted faces, chewing gum, food, drink, and other messy items must not be allowed on the equipment.
9. The hirer takes full liability for any damage caused, or any theft of the equipment during the bouncy castle hire.
10. The equipment must not be removed from the site without A&S Entertainments Ltd prior written consent.
11. The hirer must ensure that the equipment does not become overloaded.
12. No children of ages more than 30 months apart should use the equipment at the same time. The hirer or a responsible adult must monitor the equipment to ensure this does not occur.
13. Most children's equipment is intended for children under the age of 13. We do not recommend their use by older children. In the case of Mascot hire we will hire to Children under 4 years but do not unfortunately guarantee that the younger children won't be a little frightened at times. For more specific information, please contact us.
14. If anyone other than A&S Entertainments Ltd or their employees set up the equipment, our public liability insurance will be invalid.
15. No climbing over the roofs or safety walls is permitted.
16. All units come with electric blower fans, however if no power supply is available, diesel or petrol generators are available at an extra cost. Fuel is not supplied, and this is the full responsibility of the hirer.
17. Supervision is always mandatory! During wet weather conditions. Equipment can become slippery when wet so care must be taken. If there are any concerns, close the equipment down immediately, wipe clean and dry. When the equipment is suitably dry and safe, use of the equipment can resume.
18. The property should not be rehired to any person or group except the person it was originally hired out to without the prior written consent of A&S Entertainments Ltd.
The equipment must not be sprayed with water from water pistols or hose pipes.
If there are any problems, call our office immediately for appropriate advice.
19. All necessary permissions required for the proposed event must be received by the hirer. All documentation pertaining to the hire, including public liability insurance, must be obtained at the time of booking A&S Entertainments Ltd.
20. If equipment must be transported through commercial or domestic areas, it is the hirer's responsibility to ensure that access is available and that any furnishings etc that could encounter the equipment is protected from damages.
21. If safety barriers are needed, it is the responsibility of the hirer to ensure they are in place and All First Aid equipment is the responsibility and supplied by the hirer.
22. In the case of any shows or exhibitions of such, music will be supplied by the hirer and equipment provided by them. Mascots will perform a show with your choice of Music or as near as possible.
23 The hirer must be aware that certain equipment should not be used in windy or wet conditions. Please speak to A&S Entertainments Ltd if you have any doubts.
24. It is the Hirers responsibility to read these terms and conditions. A&S Entertainments Ltd will assume the hirer has read and understood the T&C's as confirmation emails are sent.
25 Payment should be made within 3 days of the booking if paying with a credit or debit card. All cancellations within a 48-hour period incur a 50 % late fee plus loss of any discount associated with it. Payment made after 14 days will incur a £ 30 late charge, and each 14 days after the same.
26. A&S Entertainments Ltd has the right not to refund the hirer if the equipment hired does not fit in the requested area. The hirer takes full responsibility for all the measurements.
27. The hirer is responsible for packing away the balls that are used in the ball pool. If this is not done and A&S Entertainments Ltd staff have to pack away the balls, you may occur a fine of up to £35 depending on the time it took to pack away.
28. No images may be download or used from this web site for anything without confirmation from A&S Entertainment’s Ltd.
29. Please note we will NOT carry castles up or down more than three steps or lift over obstruction of 12 inches high under any circumstance.
30. Please note all balls rented with a ball pond must be packed away ready for collection by the hirer, without exception. We require a £20 refundable deposit at time of delivery, which will be forfeited should this not be actioned.
31.Please be aware if any PARKING PERMITS are required, but not available from you the customer, which results PENALTY CHARGES being issued against our vehicle, unfortunately we will require that to be paid before we proceed erecting your order.
Equipment:
1. All equipment hired is the responsibility of the hirer.
The hirer agrees to insure the equipment against loss, damage, or theft at their own expense for the duration of hire. The hirer also agrees to provide adequate security for the hired equipment for the duration of hire.
2. The title to all hired equipment remains with A&S Entertainments Ltd in perpetuity.
3. All hired equipment is accepted as working at the time of delivery.
4. The hirer shall not part with possession or control of the equipment or sell the equipment at any time while hiring said equipment.
5. The equipment must not be modified, added to, adapted, altered, or interfered with in any other way while under contract.
6. The equipment must not leave the UK without prior written permission from A&S Entertainments Ltd
7. The hirer must notify Lucky castles Ltd immediately in the event of any loss, theft, or damage.
8. The hirer will be charged for any maintenance, repairs or damages that arise through negligence or misuse.
9 The hirer agrees to pay A&S Entertainments Ltd the full replacement costs of any equipment that is damaged and beyond repair also any down time.
10. If the equipment is retained beyond the agreed hire period or if the equipment is returned incomplete, the hirer will be subject to additional hire charges at rate of £35 per hour.
11. The hirer will not request a refund once they have accepted these terms and conditions.
I / we have read and understand, and I / we agree to abide by these terms and conditions.
Please note that as the hirer you are NOT permitted to erect the inflatable equipment. You may, however, deflate the equipment and lock it away when it is not being used.
Inflatables are strictly for children under the age of 14. Under no circumstances should ADULTS enter on to the Inflatable as this will in time result in damage to the Inflatable or injury to the individual.
Prevent the blower, cable and plugs from getting wet.
Do not allow children with medical conditions, which may put them at risk of injury (e.g. brittle bone disease or temporary injuries), to use the inflatable.
You must have First Aid facilities and qualified officers on site.
Avoid mixing older children on the inflatable at the same time as younger ones.
A&S Entertainments Ltd are the owner of the inflatable and as the hirer will not withhold permission for A&S Entertainments Ltd remove the castle at any time.
You ("the Hirer") are responsible for any injury or damage occurring whilst the equipment is on hire and you are strongly advised to take out Public Liability Insurance covering the use of the inflatable whilst it is on hire to you.
You ("the Hirer") must ensure that there is adequate adult supervision at all times when the Inflatable's are in use.
Children must remove their shoes and remove any hard, sharp or dangerous objects from their person (spectacles are also best removed) before using the inflatable.
Children must be prevented from climbing or hanging on the walls of the inflatable. With bouncy castles the user must not be taller than the outside walls when standing on the inflated bouncing surface.
The front step is designed to help users on and off, and is not to be played on.
Food, Drink, party poppers, face paints and toys are strictly forbidden on any inflatable.
STRICTLY NO ACROBATICS.OR FIGHTING
NEVER TURN FAN OFF WHILST INFLATABLE IS IN USE
You ("the Hirer") must ensure Inflatable's are staked/sand bagged down at all times.DO NOT USE IN HIGH WINDS.
The Hirer is responsible for the safe keeping of the inflatable and you will be charged for theft or any damage caused to it or for any items missing from it on its return. Inflatable's/Sumo Set being kept overnight must be locked away to avoid theft. Again, a charge for any missing items will be made.
Sumo Suit's should only be worn by Adults or Teenagers big enough to wear them, helmets & neck braces must be worn. Sumo should only occur on the mats provided. Equipment returned in a dirty condition will be subject to a cleaning charge. Rain covers are for light showers only: Inflatables should not be used in heavy rain. We will not be held responsible for bad weather spoiling your day.
Only our delivery driver is authorised to collect the Inflatable. Under no circumstances should any of the equipment be handed over to anyone other than our delivery driver, who will hold a copy of the hire contract